TERMS & CONDITIONS
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The following are the Terms and Conditions relating to all orders placed with GAMES KEY. Upon ordering from any website operated by GAMES KEY you confirm your agreement to these Terms and Conditions.
1. DESCRIPTION OF SERVICE
1.1 The service begins at the point payment has been received from a customer. Any timeframes stated are a calculation of the previous weeks sales and are given as a guideline, NOT a guarantee.
1.2 We offer Digtal Downloadable Products and or tangible goods, NOTE: Tangible goods will be specifically specified via breakdown in products description that you are purchasing a tangible good(s) product.
2.1 Due to the nature of our ‘In-tangible’ goods service, it is not possible for customers to cancel the order once payment has been received.
3. LEGALITY OF SERVICE
3.1 All of the services offered on this website are entirely legal in Europe and North America. If you are ordering from outside of these two continents, please check your local jurisdiction before ordering.
4.1 It is assumed that the customer has read the information on the website.
5. CUSTOMER RESPONSIBILITY
5.1 It is the customers responsibility to check the compatibility of their hardware with the software they intend to use once making payment.
5.2 Certain software will be subject to an additional charge if they are in-contract or under 6 months old - this is stated prior to purchase. If you are unwilling to make the additional payment, we cannot refund the original payment.
6. SERVICE DELIVERY TIMES
6.1 All prices and delivery times are as quoted. Delivery times are guidelines only NOT guarantees.
6.2 These delivery times are variable and can decrease as well as increase without notice - this will apply to all purchases - if your order is in progress we will immediately notify you of any changes to delivery times and keep you informed right up to the point of delivery.
7. 100% MONEY BACK GUARANTEE
All of the products on our websites are covered by our 100% Money Back Guarantee. We provide such a guarantee to give honest customers the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose. In order to protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms:
7.1 Guarantee does not apply where the purchased order appears to be intangible and the product purchased in question has been delivered OVA (over the air)then no refund can be made as the the purchased product still gets processed and delivered to the customer regardless.
8. AFTER PURCHASE INSTRUCTIONS
8.1 After purchase, you will receive instructions or ‘Guidelines’ on your order, for intangible goods and or services this may be instructions on how to use your product etc. On tangible goods this may an ‘Instruction set’ or ‘Guidelines’ on the shipment/delivery of your goods.
9. CUSTOMER ERROR – INTANGIBLE GOODS
9.1 No changes can be made to orders which have been fulfilled where customer error has occurred in relation to the provision of purchase or ‘Order by Mistake’. Nor can refunds be provided in this instance.
9.2 In circumstances where an order is yet to be completely fulfilled and customer has provided incorrect data, we will endeavour to cancel any existing order and replace it with new order details. If we are able to cancel the existing order successfully, the delivery time of any such new order will be from the point of change and not from the point of the first sale being processed. We cannot guarantee cancellation. If we are unable to cancel the order, the customer would be required to re-order with correct details.
12. PRIVACY STATEMENT
12.1 We will always endeavour to take reasonable care to ensure that all of your personal details provided to us are stored securely using standard industry practices.
12.2 Your personal details will only ever be kept for the purposes of processing your order(s).
12.3 We will never pass any of your details on to a 3rd party without your prior consent.
12.4 We do not store customer payment card details, these are passed directly to our payment provider(s) for the purposes of payment only.
12.5 You can ask for your details to be completely removed from our database at anytime.
13. FRAUD & DECEPTION
13.1 We will not tolerate any attempts to obtain our services by fraudulent means. We report all such attempts to defraud our company to the relevant credit reference agencies and authorities.
13.2 To combat fraud, we are obliged to log the IP addresses of customer computers at each and every stage of the buying and delivery process.
13.3 Any attempts to defraud our company are passed on to our dedicated Debt Collection and Fraud Department. We already work closely with Stripe, Google, Internet Service Providers. Law Courts and a variety of Global Debt Recovery agents worldwide to successfully prove that our services have been digitally delivered in cases of fraud or mis-claims of 'non-receipt'. We are able to successfully recover monies in cases where payment has been reversed or charged back.
13.4 In cases where we feel confident that a customer is attempting to defraud our company, in addition to recovering funds we will also forward an invoice for a demand for payment including a £1000 administration fee which will be applied to the invoice. Customer will be allowed a 30 day grace period within which to pay the invoice after which time, a further administration fee of £500 EUR per month will be levied against the debt and interest (charged at 8% per annum / 0.6% per month) will be applied to the full upstanding amount. If the invoice remains unpaid after 90 days, we will seek recovery via the law courts and our debt collection agents.
13.5 In case of any chargeback, the associated IP Address will be blacklisted, preventing it from making successful purchases online worldwide. This is PERMANENT.
13.6 Defamation of our website on the internet, including but not limited to Review Websites, Blogs, will incur a £3,000.00 defamation charge. This will be applied to your credit file if not paid in full within 30 days. If the offending material is removed, this charge will be annulled.
14. TERMINATION OF ORDERS
14.1 We reserve the right to terminate the order of any customer who demonstrates any form of verbal abuse or aggression towards any member of our staff either verbally or in writing. All communication will be terminated with such customers and all correspondence forwarded to our legal department. Any such customer would also forfeit their right to a refund in this instance.
16.1 The domain name 'www.gameskey.co.uk', the website upon the domain and all associated information is legally owned & operated by GAMESKEY
16.2 All 3rd party brands & logos are the registered trademarks of their respected owners. This website is not affiliated or part any of the aforementioned brands detailed on our websites.
16.3 Posting defamatory/negative comments online aimed at the company may result in support being withdrawn. The above conditions are in addition to your statutory rights which are not affected. 17. AFFILIATE-SPECIFIC TERMS
17.1 By becoming an affiliate of gameskey.co.uk you also agree to not promote game key scams, or other rooting services.
ALL PURCHASES ARE SUBJECT TO THE ABOVE TERMS & CONDITIONS AND ARE ALSO IN FULL ACCORDANCE WITH CONSUMER LAW.